Our Return Policy at a Glance
| Concern | Our Promise to You |
|---|---|
| Return Window | 30 days from the date of delivery |
| Item Condition | Must be unused, uninstalled, and in original packaging with all tags attached |
| Restocking Fees | None – we believe in fair and transparent returns |
| Return Shipping | You cover the cost for change-of-mind returns; we cover it for faulty or incorrect items |
| Refund Method | Full refund to your original payment method within 1-4 business days |
| Sale & Promo Items | Eligible for returns under the same policy |
Return Policy
We offer a 30-day return window from the date you receive your order for most items. To be eligible, your item must:
- Be unused and in the same condition as received
- Be in its original packaging with all tags attached
- Not have been installed, assembled, or altered in any way
Non-Returnable Items
The following items are not eligible for return to ensure fairness and quality:
- Items received more than 30 days ago
- Products marked as “non-returnable” on the product page or at checkout
- Customized, made-to-order, or special-order items
- Products that have been installed or assembled
- Products with unwrapped crystals (if applicable)
- Light bulbs
- Items in the shipping process
- Products not purchased from einture.com
- Orders placed maliciously or incorrectly due to customer error
Return Shipping
We strive to make returns as convenient as possible. For change-of-mind returns, you are responsible for the return shipping costs. For faulty or incorrect items, we provide a prepaid return label at no cost to you. We’ll send you the specific return address via email. Please use a trackable carrier and share the tracking number with us to ensure we can monitor the package’s progress and process your refund promptly upon receipt.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of delivery at [email protected] or [email protected]. Include your order number and clear photos of the damage or defect. We’ll arrange a free replacement or refund, with return shipping costs covered by us. Your satisfaction is our priority, and we’ll resolve the issue quickly.
Refunds
Once we receive and inspect your returned item, we’ll notify you via email within 1-2 business days regarding the approval or rejection of your refund request. If approved, your refund will be processed within 1-4 business days to your original payment method. We do not charge restocking fees, ensuring a cost-effective return process.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment method.
- Contact your credit card company or bank, as processing times may vary.
- Reach out to us at [email protected] or [email protected] if the issue persists.
Non-Refundable Items
The following are non-refundable:
- Items marked as final sale or “non-returnable”
- Customized items
- Orders correctly delivered to the provided shipping address (based on courier proof of delivery, unless substantial evidence proves otherwise)
- Expedited shipping fees
- Gift cards
- Tipping fees from the original order
Exchanges
We offer exchanges for defective or damaged items only. If you receive a faulty product, contact us immediately at [email protected] or [email protected]. You may be responsible for return shipping costs, but we’ll cover the cost of shipping the replacement. We’ll work swiftly to ensure a seamless resolution.